Return Policy
Return Policy
At Whitman & Parker, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.
Conditions for returns
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You may only register a return after you have physically received the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on is allowed, but wearing the item is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the purpose of returning part of the order is not allowed.
Return process
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Register your return via info@vionnetco.com within 14 days after receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item entirely at your own expense, including any customs fees or shipping costs.
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We always recommend using a shipping method with track & trace.
Refunds
After the item has been received at the return address and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
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If an incorrect address is provided, this is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
For questions regarding returns, you can contact us via info@vionnetco.com.
Company Address
Whitman & Parker
Retiropark 8